Frequently Asked Questions
Frequently Asked Questions
Section titled “Frequently Asked Questions”Find answers to common questions about Urwave.
General
Section titled “General”What is Urwave?
Section titled “What is Urwave?”Urwave is a comprehensive platform designed to help you manage your workflows efficiently. It provides tools for automation, collaboration, and integration with your existing systems.
How much does Urwave cost?
Section titled “How much does Urwave cost?”We offer several pricing tiers:
- Free: Perfect for individuals and small teams
- Professional: $29/month for growing teams
- Enterprise: Custom pricing for large organizations
Is there a free trial?
Section titled “Is there a free trial?”Yes! We offer a 14-day free trial of our Professional plan with no credit card required.
Account & Billing
Section titled “Account & Billing”How do I upgrade my plan?
Section titled “How do I upgrade my plan?”To upgrade your plan:
- Go to Settings > Billing
- Select your desired plan
- Enter payment information
- Confirm upgrade
Can I cancel anytime?
Section titled “Can I cancel anytime?”Yes, you can cancel your subscription at any time. You’ll continue to have access until the end of your billing period.
What payment methods do you accept?
Section titled “What payment methods do you accept?”We accept:
- Credit cards (Visa, Mastercard, American Express)
- PayPal
- Bank transfers (Enterprise plans only)
Technical
Section titled “Technical”What browsers are supported?
Section titled “What browsers are supported?”Urwave works best on:
- Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)
- Edge (latest version)
Is my data secure?
Section titled “Is my data secure?”Yes! We take security seriously:
- 256-bit SSL encryption
- Regular security audits
- SOC 2 Type II certified
- GDPR compliant
- Data backups every 6 hours
Can I export my data?
Section titled “Can I export my data?”Yes, you can export your data at any time in JSON or CSV format from Settings > Data Export.
Features
Section titled “Features”How many integrations do you support?
Section titled “How many integrations do you support?”We support over 50 integrations with popular tools and services. Visit our Advanced Features guide for a complete list.
Do you offer API access?
Section titled “Do you offer API access?”Yes! All paid plans include API access. Check our API Reference for detailed documentation.
Can I customize Urwave?
Section titled “Can I customize Urwave?”Yes, Professional and Enterprise plans offer extensive customization options including:
- Custom branding
- Custom fields
- Workflow automation
- API access
Support
Section titled “Support”How do I contact support?
Section titled “How do I contact support?”You can reach our support team:
- Email: support@urwave.com
- Live chat (available on Professional and Enterprise plans)
- Community forum
What are your support hours?
Section titled “What are your support hours?”- Free plan: Community support
- Professional: 9am-5pm EST, Monday-Friday
- Enterprise: 24/7 priority support
Do you offer training?
Section titled “Do you offer training?”Yes! Enterprise customers receive:
- Onboarding sessions
- Custom training programs
- Dedicated success manager
- Regular check-ins
Still Have Questions?
Section titled “Still Have Questions?”If you can’t find the answer you’re looking for, please contact our support team or check out our Getting Started guide.